Terms and conditions

PAYMENT

  1. The COMPANY or INDIVIDUAL shall pay Terra Firma Academy the full course fee within 7 days of submitting the enrolment form.
  2. The course fee is exclusive of VAT
  3. The course fee includes the course,student workbook, coffee/tea and lunch.

POSTPONEMENT & CANCELLATION

  1. The COMPANY or INDIVIDUAL shall pay Terra Firma Academy the full course fee within 7 days of submitting the enrolment form.
  2. In case of over subscription in a course, the first paid first accommodated principle will apply.
  3. All requests for postponement or cancellation must be communicated in writing via e-mail toninfo@terrafirma-academy.com
  4. Each re-submission of SETA Assignment will incur a fee of R 1,000 excl VAT to learner *.
  5. All postponement or cancellation applications must be received in writing 14 days prior to course commencement.
  6. No refunds will be made whatsoever in the event of postponement or cancellation 7 days prior to the course commencing.
  7. A 25% administration fee, based on the full course price will be charged for any postponement or cancellation made more than 7 days prior to the course commencement.
  8. Applications for postponement (attendance for a different course date) must be received in writing at least 14 days prior to the course and will only be considered provided there is place available on the preferred date.
  9. Only the 1st postponement request will be free of charge, granted the request has been received 14 days prior to the course commencement.Any following postponements will be charged a 25% administration fee, based on the full course price
  10. Applications for postponement,received less than 14 days prior to the commencement date of the course will not be considered and the above postponement and cancellation policy will apply.
  11. TFA reserves the right to cancel or postpone any courses due to unforeseen circumstances or should the required minimum number of enrolments not be received.
  12. In the case of cancellation or postponement as specified in point 10, the learner will have the option to enroll on the next course or receive a full refund should the course be cancelled or the applicant is unable to attend.
  13. Learners may be substituted in the event that the original Applicant can’t attend for any reasonable cause.
  14. All substitute applicants must notify TFA of their substitution at least 3 days prior to course commencement.
  15. Postponement, due to TFA will not incur administration fees for students.
  16. TFA will inform the learner and his superior in writing of any decisions regarding postponement 5 working days prior to the commencement date.

BANKING DETAILS

Bank Name: First National Bank
Account Name: Terra Firma Solution Pty Ltd
Account Type: Business Cheque
Account Number: 623 4599 2243
Branch Name: Century City
Branch Code: 200909
Reference: Academy – Student name and surname